Shipping & Delivery

When do you ship?
Orders are shipped Monday – Friday. If your order is shipping via UPS or FedEx, the order must be received by 11am CST to ship out the next business day where inventory is available. If your order is shipping via USPS, it must be received by 9am CST to ship out the next business day where inventory is available.
Where do you ship to?
We ship domestically as well as internationally. If you have a question about domestic shipments, or shipments going to Canada, please email info@my-statement.com. If you have questions about international shipments (anywhere but Canada and the US) please email info@my-statement.com.
How do you ship?
Most of our orders ship via UPS. However, if the items weigh less than a few pounds, we most likely will ship via USPS. We will also use FedEx at your request. Our website does offer other chipping carrier options like DHL. Clearly designate where you would like your order to be shipped. If we have questions, we will contact you via email.
Small orders going to Canada and internationally will be sent based on your shipping carrier selection.
Rates to ship?
We do not charge a flat rate for shipping. Instead, we charge you what the desired shipping company charges us. The charge is based on weight and location. Therefore, the shipping quote you receive when you place and order should reflect your final shipping charge. If shipping charge adjustments need to be made, we will email you to notify you of the final cost and solicit your approval to proceed. Your charge you credit card will then be charged upon your written approval at that time.
You can also have us use your UPS/FedEx account number to charge your shipping to. You can either write your account number in the comments box on the shipping selection screen or email it to info@my-statement.com.
How to track an order that's been shipped?
If a tracking number is available and an email address was provided at the time of order, you will receive an automated email from either UPS or USPS with your tracking number once the order has been fulfilled and ships. For all other shipping methods, once the order ships, the order on our website is updated with a tracking number (if available).